FAQ

  • What makes HeyOlé different?

    What makes HeyOlé different?

    We focus on quality first.
    Better materials. Stronger hold. Built to last.

    No snapping.
    No snagging.
    No falling apart after a week.

  • Who are these made for?

    Anyone with textured, thick, curly, or full hair who needs a tie that actually holds.

    For your hair.
    For their hair.

  • Will they pull or damage my hair?

    No. Our elastics are designed for a secure hold without unnecessary tension. Strong — but comfortable. Guaranteed.

  • Are they comfortable for all-day wear?

    Yes. They’re made to hold without headaches, pulling, or that end-of-day relief moment.

  • How long will they last?

    With normal wear, they’re built to outlast traditional hair ties.
    Better materials make a difference.

  • What does pre-order mean?

    In-stock items ship within 3–5 business days.
    Pre-orders ship within the timeframe listed on the product page.

  • Do you accept returns?

    For hygiene reasons, returns are accepted only on unused items in original packaging within 7 days of delivery.

  • What if my order arrives damaged?

    Email us within 48 hours with photos and we’ll make it right.

  • Can I send HeyOlé as a gift?

    Yes — and it’s a beautiful one.

    The Marble Collection is the kind of piece someone uses every day — but rarely upgrades for themselves.

    Ship directly to your gift receiver at checkout. Pricing details are never included.

    If you have special instructions, email us at hello@itsheyole.com and we’ll take care of it.

  • But wait — what does HeyOlé mean?

    In Haitian Creole, “Olé” comes from “Ale,” meaning to move forward.

    HeyOlé is our invitation to do the same — to leave behind hair ties that let you down and choose ones that lift your strands up.

    Move forward.
    Hold strong.